Ruissalo Spa closes down on Thursday 19th of March 2020 for the time being
During the past few weeks the coronavirus has caused an unprecedented global crisis. We too have taken all the measures to prevent the spread of the virus. However, due to government issued restrictions, including limitations on travel, and for the general safety of our customers and staff, we have now come to the lamentable decision to close down the spa and cease all its operations. The close down starts on the 19th of March and lasts for a yet undetermined period of time.
We are now fully focused in managing the necessary and immediate actions needed, working with our stakeholders and assisting our clients and staff in this difficult time.
How does this affect our customers?
- We are currently contacting all those customers whose stay was to commence before the 13th of April. Bookings can be cancelled or postponed. Our customer service is working intensively in order to reach everyone as soon as possible.
- Bookings not made directly through Ruissalo Spa’s own channels can be cancelled or postponed through the channel initially used for the booking (e.g. booking.com or hotels.com) according to the applicable terms and conditions.
- The validity period of all gift certificates will be automatically extended until the 31st of October 2020 (Saturdays and special events excluded).
We will do our best to mitigate the inconveniences caused to our customers due to the close down and hope that we will be able to welcome you to Ruissalo Spa soon again.